BTT Engineering: 50% faster resolution times

When critical building systems fail – security cameras, access control, fire alarms – BTT Engineering’s field technicians need instant answers. Moterra’s AI assistant delivers solutions from technical documentation in seconds, not the 30+ minutes it used to take calling support.

Join the companies trusting Moterra

On-site support delays cost time and money

When your technicians are on-site fixing critical infrastructure—video surveillance, access control, fire safety—every minute of downtime matters. Traditional support workflows slow them down and drain your resources.

The waiting game

With Moterra’s AI problem‑resolution engine, your engineers get context‑aware fixes instantly, not after a 30‑minute slog

Bloated headcount

Relying on a big teams of engineers drains budgets. Our solution reduces the need for full‑time staff, saving you resources

Inconsistent accuracy

Manual fixes mean inconsistent outcomes and rework. Our AI‑powered support delivers consistent, high‑quality answers that minimise errors and waste

Numbers that prove the impact

BTT Engineering using Moterra AI achieved

50%

Faster fixes

Average resolution times dropped by over half

30%

Lower costs

Reduce staffing costs by automating routine support

24/7

Always on support

AI‑powered support helps infrastructure to get round‑the‑clock approach

Transforming onsite support with GenAI

BTT Engineering (BEng) partnered with Moterra to improve its manual onsite support for critical systems such as video surveillance, access control and fire safety

BEng: trusted infrastructure leader

BEng is a leading infrastructure and engineering solutions provider responsible for maintaining video surveillance, access control and fire safety systems. Before adopting Moterra’s solution, BEng relied on manual processes to resolve onsite issues.

The challenge

BEng’s onsite support relied heavily on manual troubleshooting, leading to slow response times, high operational costs and inconsistent accuracy. Engineers spent too long resolving issues in critical systems, requiring a large team to manage support. Manual processes also introduced errors, increasing the likelihood of rework and waste.

The solution: GenAI‑powered support system

Moterra built a custom AI assistant for BTT Engineering’s field technicians, running entirely in their private AWS environment. The system connects to their complete technical knowledge base—installation manuals, troubleshooting guides, system diagrams, and historical issue logs. Using Amazon Bedrock (Claude models) for intelligent search and Amazon Textract to read technical schematics, the assistant delivers instant, accurate answers to on-site problems. Technicians simply describe the issue or enter an error code, and get step-by-step solutions in seconds.

The outcome: 50 % faster and leaner

The AI‑driven solution dramatically improved BEng’s operations. Average resolution times dropped by over 50 %, reducing system downtime. Automating support allowed BEng to reduce the number of full‑time engineers required, delivering substantial cost savings. Accuracy improved, minimising rework and material waste, enabling BEng to scale its services while maintaining customer satisfaction.

Recognised for enterprise-grade security and compliance

Moterra meets the highest international standards for data protection, operational security, and responsible AI

ISO 27001 & ISO 42001 Aligned

Certified for information security and AI risk management

GDPR & DORA Compliant

Moterra supports GDPR requirements for data protection

SOC 2 Type II Security Validation

Independently audited for operational security and data handling

AWS issued GenAI Competency

Certified under the Well-Architected Framework for GenAI solutions

Microsoft 365 Compatible

Works seamlessly with Microsoft 365 applications

Guided onboarding. Expert support.

Every Moterra client gets guided onboarding, live training, and ongoing support from a dedicated AI specialist. We work with you to refine your workflows, and adapt features to your exact business needs, not the other way around.